Returns & Refunds Policy

All Sales Are Final

Perforated Pool Fencing operates an all sales are final policy. We do not accept returns or provide refunds for change of mind, incorrect selection by the customer, or ordering errors. This includes situations where:

• You selected the wrong colour (Black vs Monument)
• Your fence design or measurements changed after ordering
• You ordered more items than you needed
• You found a lower price elsewhere after purchasing
• You changed your mind about the product or style
• The product was not installed and is in original condition

Please double-check your colour selection, quantities and product codes carefully before completing your order. If you are unsure, contact us before purchasing — we are happy to help you confirm the right products for your installation.

Damaged, Defective or Incorrect Items

If your order arrives damaged, contains a manufacturing defect, or we have supplied the wrong product, you must notify us within 24 hours of delivery or pickup. Claims made after this window cannot be accepted.

How to Lodge a Claim

1. 1
   Do not install the item

   Leave the product in its original packaging if possible. Installing a damaged or incorrect item may void your ability to make a claim.
2. 2
   Photograph the issue clearly

   Take clear photos of the damage or defect, the product label/SKU code, the outer packaging, and any delivery labels. Multiple photos from different angles are helpful.
3. 3
   Contact us within 24 hours

   Email sales@safestpoolfence.com.au with your order number, a description of the issue, and your photos attached.
4. 4
   We assess and respond

   We will review your claim within 2 business days and advise on the outcome — which may include replacement, credit or refund depending on the circumstances.

Eligible Resolutions

Where a valid claim is approved, we will offer one of the following at our discretion:

• Replacement — we supply a replacement item at no charge
• Store credit — credit applied to a future order
• Partial or full refund — returned to your original payment method

Return shipping costs for valid claims will be covered by Perforated Pool Fencing Do not return goods without first obtaining a Return Authorisation from us — unauthorised returns will not be accepted.

Transit Damage

All orders are carefully packed and inspected before dispatch. If your delivery arrives with visible damage to outer packaging, note this on the delivery docket before signing and photograph the packaging before opening. This significantly assists with any freight insurance claim.

If transit damage is discovered after opening, report it to us within 24 hours of delivery with photographs of both the packaging and the damaged item.

Click & Collect Orders

For click & collect orders, inspect your goods before leaving the warehouse. Once you have accepted the goods and departed the collection point, we are unable to accept claims for damage that may have occurred during your own transport.

If you identify a fault or discrepancy at the time of collection, raise it with the warehouse staff immediately before accepting the goods.

Australian Consumer Law

Nothing in this Returns Policy limits or excludes your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Our all-sales-final policy applies to change of mind returns only — it does not affect your statutory consumer guarantee rights.

For more information about your consumer rights, visit the Australian Competition and Consumer Commission (ACCC).

Contact Us

For all returns enquiries, damaged goods claims or warranty questions: